24/7 Crisis Hotline: 802-775-1000

Crisis Text Line Terms of Service

Crisis Text Line Terms of Service

Before using our text messaging-based crisis support services, please read the following. By accessing or using the Services, you agree to these Terms of Service (“Terms of Service”) and our Privacy Policy (“Privacy Policy”; and together with the Terms of Service, “Terms”) described below. 

CONSENT: The first time that you start a text conversation with Community Care Network-Rutland Mental health Services you will receive an automated reply text message with a link to our current Terms so you may review them before continuing to use the Services. Using our text services after receiving those text messages will mean that you accept the Terms. If you choose to take a survey on our website or via a link sent to you following your conversation through our Services, we may ask you about your experience in that conversation. You may choose to keep your responses anonymous. 

 

NATURE OF THE SERVICES: Our Services are intended to empower you to stay safe and healthy during a crisis. Texting is not a substitute for ongoing mental health treatment, psychiatric care, or therapy. If you believe you are experiencing a medical emergency, you should immediately call your doctor or 911. 

 

PROHIBITED USES: You agree to use our Services only for lawful and legitimate purposes and in accordance with these Terms. You agree not to use the Services in any way that violates any applicable federal, state, local, or international law or regulation; in any way that violates any applicable federal, state, local, or international law or regulation; for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way; to threaten, harass, or otherwise inappropriately abuse RMHSCCN, its employees, partners, agents, contractors, volunteers, or others; to send, knowingly receive, upload, download, use or re-use any content which does not comply with the Terms; to “spam”, gather, or attempt to gather personal information belonging to users or others for the purposes of spamming, marketing, selling to third parties, or otherwise abusing CTL, our Services, or our users; to impersonate or attempt to impersonate another person or entity; RMHSCCN reserves the right to terminate your access to the Services if you violate these Terms, including doing anything on the list above RMHSCCN may terminate your access to our texting line or adjust your access if we determine that you’d be better served by a different kind of support. 

If you choose to take a survey on our website or via a link sent to you following your conversation through our Services, we may ask you about your experience in that conversation. You may choose to keep your responses anonymous. 

 

DISCLOSURES TO THIRD PARTIES: We care about your safety. It’s our goal to support you in staying safe and healthy and to do so in the least invasive way possible. You being alive is what matters most to us. In rare cases, this means we might contact emergency services or other first responders to disclose information you share with us if your messages lead us to reasonably believe that doing so is necessary to prevent a person’s death or serious injury (such as if your messages indicate suicidal thoughts, a plan, access to means, and imminent timeframe, and an inability to safety plan or de-escalate). We understand that this can be disruptive, and it won’t happen unless we think it’s necessary. If the content of your messages leads us to reasonably suspect that you are a victim of emotional/physical abuse or neglect and are less than 18 years old or a vulnerable dependent adult, we may ask you for certain Personally Identifiable Information (such as your date of birth, name, and address) to help us file any required report with an appropriate state authority. 

 

If you have any questions or concerns about out Terms or the privacy and security practices described here, please contact us at 802-775-2381 or info@rmhsccn.org.